Christchurch is currently at COVID-19 Alert Level 2. We are able to see patients at Level 2.
As always, our top priority for our patients and staff is safety. At Level 2, with community transmission of COVID-19 in New Zealand, we need to take additional steps to ensure your safety.
We are following the Dental Council of New Zealand Level 2 protocols. Please be patient with us, and appreciate that all dental and orthodontic practices are required to follow these same meticulous protocols.
Please read the questions below and hopefully this will provide the information you need.
Are we still open?
Yes. As long as we are at Level 2 or below, Christchurch Orthodontics will continue to be open.
Making appointments will be arranged in much the same way as usual. However, we cannot see as many patients as we were at Level 1. This means that some appointments may need to rescheduled, and more time between appointments may sometimes be necessary.
Please only contact the clinic if you have a true emergency or need to cancel your appointment. Please do this by emailing firstname.lastname@example.org, as we are needing to use all our phonelines for outgoing calls to rebook appointments, and keep things running as quickly as possible. We will be working hard to make sure that we have contacted all patients as soon as we can.
Prior to your appointment, our staff will ask you some screening questions about whether you/your child has any symptoms, have traveled, or have been in contact with anyone who is ill when we make your appointment. It is of utmost importance that you answer these truthfully.
On the day: Please do not attend if you are in any way sick or not feeling well. Please email us to rebook your appointment.
When you arrive at the clinic: We need to limit numbers within the practice. If at all possible only the patient themselves should attend. If you need a support person please limit that to one person only. This is to keep our contact register accurate, and adhere to social distancing and limiting rules. If you arrive early, can we suggest you stay in your car until nearer your appointment time. On entering the building please use the hand santiser at the bottom of the stairs and then check in at reception so we can ask you the mandatory screening questions and record your details. If we have too many people at one time, we may ask you to sit in your car until we can see you and text you to come back up. Please be patient as we are doing our best to do the best thing to protect us all. We ask you to keep distancing rules from other staff members and patients and please do not touch anything or use cellphones, whilst inside.
In general, parents/ siblings and friends will need to wait outside the clinic to limit those in the practice and allow accurate contact tracing details to be maintained. We will make a note of what clinical staff members you interacted with as part of this process.
If you were due to have your braces off, we will get you in for a quick check to make sure everything is still okay. Please mention to us on the phone, if there is something you need checked before removal. Normally when we take braces off, we use a low-speed handpiece to help get the remaining glue off your teeth. Because of the limits on non-aerosol procedures to limit risk, we may have to leave some bond on your teeth for the time being. We can still make your retainers and we can remove the remaining bond (if any) at a later date when it is safer to do so.
Unless Alert Level restrictions change compared to the last time we were at Alert Levels 3 and 4, Christchurch Ortho will not be able to see patients. We will provide more information on our website if and when this happens. If you have an appointment scheduled for this period, we will contact you at the earliest opportunity.
Please be patient, we will work hard to make sure you get that beautiful smile.