We are pleased to be open at Alert Level 2. If you are an existing patient or have been in touch, we will be in contact to arrange an appointment as soon as we can.
Click here for more information about how we are operating at Alert Level 2.
Firstly, a big warm WELCOME BACK to all our patients and families. We have really missed you all and are very pleased to welcome you back.
As we all reach level 2 we know that we will have challenges and some changes to the way we operate. We have been planning for this stage. We know we will not be able to see everyone at once and will be prioritising patients.
We want and have to make sure that everyone is safe and this means that we cannot see as many patients as we did beforehand as we want to be meticulous with our protocols. We are following the Dental Council of New Zealand Level 2 protocols, but please be patient with us, it’s not physically possible to see you all urgently and safely.
Please read the questions below and hopefully this will provide the information you need.
For routine appointments, we will be operating from Thursday the 14th May.
As a general rule, we are seeing patients in the order that they were due to be seen before the lockdown. This is the fairest way for all. However please be patient as we work to rebook all appointments as quickly and safely as we can. We require extra time between appointments to follow the new protocols and fulfill requirements for less social contact within the practice.
Our team will contact patients to arrange appointments. If you had an appointment in the first week or two when lockdown started, we will be trying to contact you as soon as possible, and will continue to do this until all patients are re-booked. Remember, these appointments now require more time and are tentative appointments only. They may change if Levels change again down the track.
Please only contact the clinic if you have a true emergency or need to cancel your appointment. Please do this by emailing firstname.lastname@example.org, as we are needing to use all our phonelines for outgoing calls to rebook appointments, and get things running as quickly as possible. We will be working hard to make sure that we have contacted all patients as soon as we can.
Before rebooking , our staff will ask you some screening questions about whether you/your child has any symptoms, have traveled, or have been in contact with anyone who is ill when we make your appointment. It is of utmost importance that you answer these truthfully.
On the day: Please do not attend if you are in any way sick or not feeling well. Please email us to rebook your appointment.
When you arrive at the clinic: We need to limit numbers within the practice. If at all possible only the patient themselves should attend. If you need a support person please limit that to one person only. This is to keep our contact register accurate, and adhere to social distancing and limiting rules. If you arrive early, can we suggest you stay in your car until nearer your appointment time. On entering the building please use the hand santiser at the bottom of the stairs and then check in at reception so we can ask you the mandatory screening questions and record your details. If we have too many people at one time, we may ask you to sit in your car until we can see you and text you to come back up. Please be patient as we are doing our best to do the best thing to protect us all. We ask you to keep distancing rules from other staff members and patients and please do not touch anything or use cellphones, whilst inside.
In general, parents/ siblings and friends will need to wait outside the clinic to limit those in the practice and allow accurate contact tracing details to be maintained. We will make a note of what clinical staff members you interacted with as part of this process.
If you were due to have your braces off, we will get you in for a quick check to make sure everything is still ok. Please mention to us on the phone, if there is something you need checked before removal. Normally when we take braces off, we use a low-speed handpiece to help get the remaining glue off your teeth. Because of the limits on non-aerosol procedures to limit risk, we may have to leave some bond on your teeth for the time being. We can still make your retainers and we can remove the remaining bond (if any) at a later date when it is safer to do so.
Please be patient, we will work hard to make sure you get that beautiful smile.